hebatbet Casino & Sportsbook Data Care

This page describes what we collect when you use hebatbet and how we keep that data protected. We recognise that your privacy matters, and we are transparent about the information we gather, how we use it, and who may access it.

When you create a hebatbet account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place wagers on our live-dealer tables, sportsbook markets, slots, or esports games, we collect certain data. We use this information to operate the platform, process payments, verify your account, comply with legal obligations, and improve your experience. We do not sell your personal information to third parties, nor do we share it without your consent, except where law requires it.

Our privacy policy is structured to be clear and practical. Read the sections below to understand what we collect, how long we keep it, and what rights you have regarding your data on hebatbet.

Data We Collect on hebatbet

We collect information in two main categories: data you provide directly, and data we collect automatically as you use the platform.

Information You Provide

When you sign up for hebatbet, we ask for your name, email address, phone number, and date of birth. We also request a government-issued photo ID (passport, national ID card, or driver's licence) during account verification—this is a standard security measure to comply with account-verification regulations in the jurisdictions where we operate. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, you may also provide a local address for delivery or account correspondence.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive payment details (your account number, transaction ID, amount). We do not store full credit-card numbers or sensitive bank credentials; those are handled by our payment processors, who comply with Payment Card Industry (PCI) standards. We record transaction history so you can review your deposit and withdrawal records at any time on your hebatbet account dashboard.

Data Collected Automatically

As you navigate hebatbet, we automatically collect technical information: your IP address, device type, operating system, browser type, and the pages you visit. We use this data to detect fraud, prevent account abuse, and optimise the platform for different devices. We also log your gameplay activity—which games you access, how long you play, your betting patterns—to personalise your experience and identify technical issues.

We use cookies and similar tracking technologies to remember your login status, language preference, and other settings. These cookies do not contain personal identifiers; they are simple flags that improve your convenience when you return to hebatbet. You can disable cookies in your browser settings, though doing so may limit platform functionality.

How We Use Your Data on hebatbet

• Account administration: We verify your identity, process deposits and withdrawals, and manage your account balance.
• Fraud prevention: We analyse patterns to detect suspicious activity, prevent account takeover, and protect you and other players.
• Legal compliance: We retain records to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in applicable jurisdictions.
• Game fairness: We log outcomes on live-dealer tables and sportsbook bets to audit game integrity and ensure fair play.
• Customer support: We review your account history and interaction logs to troubleshoot issues and assist with inquiries.
• Service improvement: We analyse aggregated usage data to improve game quality, add new features, and optimise mobile experience.

Third-Party Processors and Data Sharing

We share your data with trusted partners only when necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateway providers, and banking partners online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. These partners are bound by strict confidentiality agreements and comply with data-protection standards.

We do not sell or rent your personal data. We may share aggregated, anonymised data (e.g., "X% of players prefer roulette over slots") with partners for market research, but this data cannot identify you. If local law requires us to disclose data (e.g., to law enforcement), we will do so only with legal authorisation. We do not willingly assist in surveillance or tracking of players unless compelled by valid court order.

Data Retention on hebatbet

We retain your account information for as long as your account is active, plus a period after closure to meet legal and financial record-keeping obligations. Transaction records (deposits, withdrawals, bets) are retained for a minimum of five years to comply with anti-money-laundering regulations. Device logs and technical data are typically retained for six months; older logs are automatically deleted.

If you request account deletion, we will erase your personal identifiers (name, phone, address) but retain transaction records and game outcomes as required by law. You may request a data subject access report at any time to see what information we hold about you on hebatbet.

Your Rights and Our Commitments

You have the right to request access to your personal data, correct inaccuracies, or request deletion where legally permitted. You may withdraw your consent to marketing communications at any time by adjusting your notification settings on hebatbet. If you believe we have mishandled your data, you can file a complaint with the data-protection authority in your jurisdiction.

We commit to protecting your data with industry-standard encryption (SSL/TLS), secure password hashing, and restricted access controls. Our team members access your information only when necessary to serve you. We audit our data practices regularly and engage third-party security assessments to identify and address vulnerabilities.

This privacy policy applies to all hebatbet services—live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile).

If you have questions about this privacy policy or wish to exercise your data rights, contact our support team through the in-app messaging feature or email us. Our team is available in English and Indonesian. We will respond to data-access requests within thirty days.